Privacy Policy

Precision Steering and Suspension
Effective Date: 2 June 2026


1. Introduction

Precision Steering and Suspension ("we", "our", "us") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.


2. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Phone number
  • Email address
  • Residential or postal address
  • Vehicle details and registration information where required for services
  • Service history and repair information
  • Any information you provide through contact forms, quote requests, bookings, emails, telephone calls, or other communications

We may also collect non-personal information including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and analytics information


3. How We Collect Personal Information

We collect personal information when you:

  • Submit a website enquiry
  • Request a quote
  • Book a service
  • Contact us by phone, email, or social media
  • Visit our premises
  • Subscribe to marketing communications

We may also collect information automatically through cookies and website analytics tools.


4. Why We Collect Personal Information

We collect, hold, use, and disclose personal information for purposes including:

  • Providing automotive repair and maintenance services
  • Processing enquiries and bookings
  • Preparing quotations and invoices
  • Communicating with customers regarding services
  • Managing customer relationships
  • Improving our website and services
  • Conducting internal administration and record keeping
  • Complying with legal and regulatory obligations
  • Marketing our products and services where permitted by law


5. Direct Marketing

We may use your personal information to send information about our services, promotions, or special offers.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in an email; or
  • Contacting us using the details provided below.

We will comply with the Spam Act 2003 (Cth) when sending commercial electronic messages.


6. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees and contractors
  • Website hosting providers
  • IT support providers
  • Payment processors
  • Professional advisers including accountants, insurers, and lawyers
  • Government agencies and regulators where required by law

We do not sell or rent personal information to third parties.


7. Overseas Disclosure

Some third-party service providers we use, such as cloud storage, website hosting, email, or software providers, may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with Australian privacy laws.


8. Cookies and Website Analytics

Our website may use cookies and analytics services to improve functionality and understand website usage.

Cookies may collect information such as:

  • Pages visited
  • Time spent on the website
  • Browser and device information
  • General location information

You can manage or disable cookies through your browser settings.


9. Storage and Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Security measures may include password protection, secure hosting environments, access controls, and appropriate data management procedures.

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.


10. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

Requests should be made using the contact details below.

We may require verification of identity before providing access.


11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, and maintain business records.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.


12. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us.

We will investigate your complaint and respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this website and will take effect from the date of publication.


14. Contact Us

Precision Steering and Suspension
Address: 10-12 Water Street, Toowoomba City 4350
Phone: 07 4638 7507
Email: precisionsteering@outlook.com


If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.